MarsLander – Next generation IT Service Management (online)

The majority of organizations are being challenged with the need for remote working and remote learning. Remote learning of new ways of working such as Agile, DevOps, ITIL4 but also the need to learn to improve remote communication and collaboration skills.

This ONLINE simulation is based on the classroom simulation MarsLander. Focus of this simulation is on the following aspects:

• Collaborate and communicate effectively in remote teams
• Use of collaboration tools
• ITSM

There is an additional ONLINE set of MarsLander EXERCISES that can be incorporated into ITIL4 or ITSM courseware or run as short decison maker workshops.

Here are the captured learning and takeaway actions from an itSMF UK ITIL4 Masterclass session using the Marslander ONLINE.

Here are some of the challenges with remote working that you may recognize, and how these were explored using an ONLINE simulation workshop.